Support
Common questions
Straight answers about the products, orders, and how we handle your information.
Products
What's actually in it?
Every product is made with all-organic, vegan ingredients and contains no artificial colors or flavors. Full ingredient and nutrition information is listed on each product page — check the packaging for the authoritative panel.
Is it vegan? Gluten-free?
All of our products are vegan and made with all-organic ingredients. Dietary attributes are listed on each product page. [Confirm per-product allergen facts — gluten, nuts, dairy — and whether the facility is shared.]
Where is it made?
In-house, in small batches, in Orange County, California. We control every step — sourcing and research, manufacturing, eco-friendly packaging, and fulfillment.
Why small batches?
Scale forces compromises. Running small keeps our overhead down so we can put the money into better organic ingredients — and it lets us keep improving formulas based on real athlete feedback instead of freezing a generic recipe for years.
Can I get a custom formulation?
Yes — alongside our standardized formulas optimized for endurance athletes, we make fully customizable batches for specific needs and dietary restrictions. [Add how to request one: minimums, lead time, cost.]
Orders & shipping
Where do you ship?
We ship from Orange County, California. [Confirm regions — US only? Canada? International?]
How fast will it arrive?
Standard and Express options are shown at checkout. We fulfill in-house with next-day delivery capability. [Add real handling cutoff + delivery estimates.]
Is there free shipping?
[Decide whether there's a free-shipping threshold, and at what order value.]
What's your return policy?
[Real policy needed — window, condition, who pays return shipping, and how consumables are handled.] If something arrives damaged or incorrect, contact us and we'll make it right.
Text messages
What will you text me?
Order and shipping updates, restock notifications, product news, and offers — only if you opt in. Message frequency varies and message and data rates may apply. Consent to marketing texts is never a condition of buying anything.
How do I stop texts?
Reply STOPto any message and we'll stop marketing texts after one confirmation. Reply HELP for help. Full detail lives in our SMS Terms.
Will you sell my phone number?
No. We never sell, rent, or license mobile numbers, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
Still stuck?
Reach us at [SUPPORT EMAIL]— we're a small team and you'll get a person.